Customer Service Excellence
Zero 88 is dedicated to customer satisfaction and support. We work hard to build and maintain relationships with our global distribution partners to ensure customers get the very best service, and continually strive to ensure that any contact with the Zero 88 brand is a pleasant one.
Whilst part of the global Cooper organisation, Zero 88 is very close to the entertainment market, and we understand what is needed to service our customers in the best possible way. Our highly flexible, customer centric approach means we can rapidly repsond to changing customer needs and go the extra mile to deliver great products and service.
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Sales
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Sales Manager - UK, Middle East & Africa.
Ken manages our distribution network in the UK, Middle East and Africa. He has extensive knowledge of theatrical control solutions and should be your first point of contact for product enquiries in these regions.
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Product Specialist & Northern UK Sales
Paul has significant experience of specifying and installing Zero 88 equipment and is the primary contact for specifiers, installers and architects interested in the Zero 88 product range. He also provides a link between the Zero 88 Sales and R&D teams to assist product design and development.
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Sales Manager - Northern and Eastern Europe
Franck is responsible for managing the Zero 88 dealer network across Northern and Eastern Europe. This includes Germany, Austria, Switzerland, Benelux, Scandinavia, Eastern Europe and the Russian Federation. He also works closely with users of Zero 88 product to provide ongoing training and technical support.
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Business Development Manager - SE Asia
Claire manages the Zero 88 dealer network in South East Asia, India and Australasia. She should be your first point of contact for enquiries in these regions. Claire is also responsible for the iLight (architectural) and Greengate (energy management) controls brands within this territory.
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Support
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Entertainment Product Support
Jon is responsible for providing technical sales support to dealers and end users as well as running our training courses. Contact Jon for advice on product choice and usuage or to arrange product demonstrations / training.
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Service Manager
Keith looks after our technical support service, providing support and advice on-site, on-line and over the phone. He also manages our technical training sessions and warranty returns. Contact Keith with all your technical queries.
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Product Manager
Peter manages the development and training for our products. His day to day responsibilities incude interfacing with our R&D department and providing end user support. He can also be contacted to discuss programming or specification questions or queries. Peter is also a key contributor to our online product forums.
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Graphic Design & Marketing
Mandy is our in-house designer, handling all our graphical requirements from product labels to corporate promotion. With experience of Mac and PC packages, contact Mandy for photos, images and Zero 88 branding.
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Orders and Customer Services
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Customer Service
Laura is responsible for day-to-day sales order processing for the Zero 88 brand. Working closely with production and despatch she is responsible for looking after orders from time of placement to customer delivery. Laura should be your first point of contact for advice on stock availability, order placement and logistics.
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Customer Service
Lorna is the primary contact for all UK customers and is responsible for sales orders from time of placement to despatch.
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